Privacy Policy

INFORMATION PROTECTION

MultiBus24 is responsible for the processing of personal data received in accordance with the requirements of legal and regulatory documents and imposes similar obligations on any counterparties with whom it interacts in the course of providing services or in the course of processing the information received.

MultiBus24 adheres to the basic principles of confidential information protection in relation to any further data transfer, both internal and cross-border, including in relation to the further transfer of obligations.

To ensure the secure transfer of personal data, MultiBus24 uses the SSL 3.0 encryption protocol. All personal data is encrypted and transmitted securely over the Internet.

PERSONAL INFORMATION

You can perform most of the operations on the site without providing personal information.
However, in case you purchase/book a ticket on the MultiBus24 website and/or purchase other products or services, including when you subscribe to MultiBus24 in order to provide you with services, MultiBus24 receives the following information from you contact information (your first name, surname and/or passenger’s first name, surname, contact phone number and e-mail address) profile data, your username and password, information about the purchased services.
If necessary, MultiBus24 may verify some information by asking you to either (a) upload a scanned copy of your ID (which will be stored securely on our servers) or (b) ask you to identify yourself in another acceptable way.

In order to reduce the number of errors in our database, MultiBus24 may verify the authenticity of users and prevent misuse of the system.

MultiBus24, upon your request, may supplement the personal information you provide with information from third-party sources.
MultiBus24 also collects generalized information about your activity on our website (for example, the number/direction of trips, the speed of the Website’s response to your request, etc.) Such information may be published in a public profile on our website without personal identification.

Depending on your purposes for using the MultiBus24 service, some of the requested information is mandatory, and some is provided at your discretion. If you refuse to provide mandatory information, you will not be able to complete the purchase of certain services. All other MultiBus24 services will be at your disposal.

Your credit card number is used exclusively by the services that provide payment services. MultiBus24 does not store credit card information.

AUTOMATIC COLLECTION OF INFORMATION

When you use the site, MultiBus24 may collect personal information about the devices you use and the networks to which they are connected. Such collection includes the following information :Your IP address; login information for your personal account; browser type and version; browser plug-in types and versions; operating system and platform; advertising ID; information about your visit to the site, including the referring URL of the pages you viewed or the information you searched for; errors encountered during the loading of a web page; the duration of loading of certain pages; interactions with pages or phone numbers used to call our customer service center.
Like most websites, MultiBus24 and its third-party service providers may receive certain technical and routing information about your computer during your use of the website in order to facilitate your use of the website and its services. For example, MultiBus24 may receive information about environmental variables such as browser type, operating system, processor speed. MultiBus24 also uses environmental variable data to track traffic on the site. MultiBus24 compares this data in an anonymized manner from time to time to better understand the needs of site users. We do not sell your personal data or transfer it for the purpose of sale.

COOKIE FILES

The MultiBus24 website uses cookies. Cookies are an industry standard and are used by many websites to facilitate users’ ongoing access to the use of certain websites, provide information that is used to understand the content of the user’s interest and for other purposes, such as security purposes and to perform other administrative functions of the account, as well as functions that can help in tracking information that can identify the user. Cookies cannot damage the system or files of the computer and only the site that transmitted certain cookies can read, modify and delete such files.

If the User does not want to receive information collected through cookies, most browsers have the ability to delete existing cookies, automatically reject them, or offer the option to choose between rejecting or accepting individual cookies by the computer. To learn more about this feature, please refer to your browser’s instructions for use or help window.
Some of the use of cookies on the Site may be under the control of non-MultiBus24 entities with which MultiBus24 cooperates to manage certain programs and process individual visitor/customer/user requests. MultiBus24 requires such companies to use cookies in compliance with this Policy, but MultiBus24 is not responsible for the use of cookies by third parties.

UPDATING AND CUSTOMIZING INFORMATION

Upon your request, MultiBus24 has the opportunity to provide you with information about whether MultiBus24 stores or processes your personal information. If you need to request this information, please contact us at multibus24@gmail.com

You have the right to access your personal information and settings at any time to change or delete them. This can be done through your Personal Account, where you can view and make changes to your personal data. For your security, some elements of personal information can only be changed by contacting the support team. MultiBus24 will promptly respond to your request within a reasonable time.

USE OF INFORMATION

MultiBus24 collects and uses your personal information in order to provide you with services, fulfill legal obligations (in particular, the contract of carriage), as well as to improve services and services.

MultiBus24 uses personal information in order to: process your financial transactions (in terms of confirmation of payment by the payment system); send you purchased/booked tickets and other services; provide you with service as a user or passenger in the process of processing your requests and claims by the support service; manage your account data; send you requested information about the conditions of purchase of a ticket or transportation service, etc.

DATA TRANSFER TO THE CARRIER/SUPPLIER

In the course of its activities, the MultiBus24 service cooperates directly with carriers or ticket suppliers.

In order to provide quality transportation services, your personal data is mandatorily transferred directly to the Carrier/Supplier for whose flight you purchased a particular ticket.

The main purpose of transferring personal data to the Carrier/Supplier is to conclude a transportation contract.

OTHER CASES OF INFORMATION DISCLOSURE

Personalized information about the user may be provided to other organizations:

within the framework of the current legislation,
in case of alienation of the company, property or bankruptcy of the company,
if MultiBus24 is under a duty to disclose certain information to comply with a request by law enforcement or regulatory authorities or as a result of other legal process,
or in exceptional cases to protect the safety of MultiBus24 or other visitors to the site.

DATA RETENTION PERIOD

MultiBus24 stores data for as long as it is necessary to fulfill the respective processing purposes (e.g., operations for the performance of the contract of carriage, provision of after-sales service, advertising and marketing services), as well as to comply with the requirements of civil, commercial and tax laws.

Personal data is subject to deletion from MultiBus24’s personal databases in the event of:
expiration of the data storage period determined by consent of the personal data subject who provided it for processing or by law;
termination of legal relations between the personal data subject and the owner or manager of the database, unless otherwise provided by law;
entry into force of a court decision to remove data on an individual from the personal data base;
receipt of a motivated request from the personal data subject to terminate the processing/destruction of his or her data in the cases and in the manner prescribed by law.
MultiBus24 is obliged to make changes to the data at the request of the personal data subject if the data is unreliable or inaccurate, or to perform other manipulations, including transfer to a third party.