Terms and conditions

A. General Provisions
(1) Contractual Relationship
When you buy a ticket from Comfybus you enter into a contract with MultiBus for that purchase and you agree to be bound by its terms. The terms of your contract are set forth in: (i) your ticket, and (ii) these Terms & Conditions of Purchase (“Terms”).
Trips marketed and sold by MultiBus are operated by independent bus operators (“Bus Operator”), such as EUBus. We will identify the Bus Operator during the booking process, in your booking confirmation and on your ticket. You can also learn the identity of the Bus Operator by contacting MultiBus through any of the communications channels listed in the Contact Us section below.
Bus Operators may have different terms and conditions applicable to travel on buses they operate, and these may be obtained directly from the Bus Operator. In cases of conflict between these Terms and the terms and conditions of a Bus Operator related to a ticket purchase, these Terms shall prevail.
MultiBus and Bus Operators will not refuse to provide transportation based upon race, color, national origin, religion, sex or ancestry.
(2) Amendments to Terms & Conditions of Purchase
MultiBus may amend these Terms at any time, except as prohibited by law. Your purchases are governed by the Terms in effect on the date you purchased your ticket and on the date of travel. MultiBus reserves the right to apply Terms retroactively where reasonably necessary for operational reasons and where the change in the Terms does not have a material negative impact on you.
No MultiBus or Bus Operator representatives, including employees and ticketing agents, have the authority to waive, modify or alter any provision of these Terms unless authorized in writing by a MultiBus corporate officer or an authorized designee.
(3) Bus Operator(s) Can Change After Booking
MultiBus may substitute or change Bus Operators as required by its operations at MultiBus sole discretion. You are advised to contact MultiBus near the date and time of your trip to learn the name of your Bus Operator.

II. Purchase
A. Purchasing Tickets
Except as required by applicable law, tickets are non-transferable and non-refundable. The unauthorized resale of tickets is strictly prohibited and will be prosecuted. Tickets are valid only for the schedule, date, time, origin and destination for which purchased. MultiBus and Bus Operators are not responsible for lost or stolen tickets. Ticket sales are limited to six (6) per purchaser.
(1) Confirmation of Booking
When you purchase ticket(s) through MultiBus, you will receive a confirmation (email) with the details of your confirmed trip booking(s). It is your responsibility to check that all information on the booking confirmation is accurate.
B. Cancelling and Rescheduling Reservations
Involuntary Cancellations: An Involuntary Cancellation is any cancellation made by MultiBus or a Bus Operator (Involuntary Cancellation). MultiBus and Bus Operators may cancel ticket reservations of any customer whenever such action is necessary or advisable by reason of weather or other conditions beyond their control. MultiBus and Bus Operators may also cancel ticket reservations as reasonably required by their operations, including safety issues, in their sole discretion.
Rescheduling Ticket Reservations: Customers can reschedule but must do so no later than 72 hours prior to the scheduled departure time of the trip.
When a customer reschedules a ticket reservation, the MultiBus system used to book tickets must first cancel the customer’s original ticket reservation in order to book a new ticket for the customer. As such, MultiBus Cancellation Policy applies to the customer’s rescheduling of ticket reservations. This means that when rescheduling the customer will receive a full or partial refund of the ticket price paid for the cancelled ticket reservation, the value of which will then be applied towards the customer’s new ticket reservation.

The amount and calculation of the refunded amount that will be applied towards the customer’s new ticket reservation will vary according to certain time-oriented variables.
Unused Tickets: If a customer does not cancel or reschedule a trip 24 hours prior to the scheduled departure time and does not take the trip, all fares and fees for the ticket are forfeited in full.

(1) Service Fees and Credit Card Processing Fees
In cases of Voluntary Cancellations or when a customer reschedules a ticket reservation, Service Fees and any applicable credit card processing fees will not be refunded.
Voluntary Refunds
For refunds requested in cases of a Voluntary Cancellation by a customer (a “Voluntary Refund”), a full or partial refund in the form of a voucher will be issued to the customer (a “Cancellation Voucher”) less any applicable Service Fees and/or credit card processing fees. No other form of refund will be issued. The amount and calculation of the value of the Cancellation Voucher issued as a refund for a Voluntary Cancellation will vary according to certain time-oriented variables, as described on the Cancellation Policy.
For refunds requested in cases of a departure delay greater than 120 minutes or a schedule change that results in a change to the expected departure of greater than 120 minutes, a Cancellation Voucher will be issued to the customer in the full amount of the ticket fare(s) including any Service Fees paid. No other form of refund will be issued.
Cancellation Vouchers are valid for twelve (12) months after issuance and can be used for a new ticket reservation. If the price of the new ticket reservation is more than the value of the Cancellation Voucher, the price difference must be paid by the customer. If the price is lower, the difference will remain on the Cancellation Voucher and can be used for a future ticket reservation until the date of expiration.

III. Legal
Claims
i. As the seller of services and tickets and a broker which brings passengers and transportation services together, MultiBus is not an operator of any transportation services and is not responsible for the actions or operations of any Bus Operators. Accordingly, MultiBus shall not be liable or responsible for any claim for damages, personal injury, death of a passenger, or any other acts related to the operation or provision of bus services.
ii. Notwithstanding anything herein to the contrary, no claim for damages, personal injury or death of a passenger will be entertained by a Bus Operator or MultiBus unless written notice of such claim is received by the Bus Operator or MultiBus within twenty-one (21) days after the occurrence of the event giving rise to the claim.
iii. No legal action for any claim described above may be maintained against a Bus Operator or MultiBus unless commenced within one (1) year of Bus Operator or MultiBus written denial of a claim, in whole or in part.
MultiBus and its Bus Operators shall not be liable for any punitive, consequential, or special damages arising out of or in connection with carriage or other services performed by MultiBus and/or Bus Operators, whether or not MultiBus and/or Bus Operators had knowledge that such damage might be incurred. MultiBus and Bus Operators shall not be liable for any damage arising out of its compliance with any laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s failure to comply with such laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s reliance on advice provided by MultiBus and/or Bus Operators regarding such laws, regulations, orders, rules, requirements or security directives.

C. No Liability for Other Bus Operators
A Bus Operator is responsible only for transportation on its own lines in accordance with applicable limitations and assumes no responsibility for any acts or omissions of others, including interline partners and other operators, except as imposed by law.

In no event shall any Bus Operator be liable for consequential or incidental damages for loss, damage, or delay, including weather delays. Passengers acknowledge that a Bus Operator from time-to-time may use leased drivers and/or buses to operate its services. In no event shall MultiBus be liable for any actions of, or damage caused by any Bus Operator.

D. Class Action Waiver
Customers agree to waive any right to assert any claim against MultiBus and Bus Operators as a representative or member in any class or representative action. To the extent the customer is permitted by law to proceed with a class or representative action against MultiBus or a Bus Operator, the customer agrees that neither the customer nor any legal or other representative or person purporting to act on his or her behalf shall:
i. Be entitled to recover attorneys’ fees or costs associated with pursuing the class or representative action; and
ii. Submit a claim or otherwise participate in any recovery secured through the class or representative action.

E. Consent to Use of Personal Data
Upon booking a ticket for transportation, purchasing other services, or participating in any MultiBus and/or Bus Operator program or service, you hereby authorize MultiBus, Bus Operators, and their affiliates and authorized agents to (i) collect, process, retain and use, and (ii) transfer to third parties, including, but not limited to, subcontractors, agents, affiliates, marketing partners, other carriers, and government agencies, for their use, processing and retention, any and all personal data you provide when MultiBus and/or Bus Operators believe in good faith that it is in the interests of security or that disclosure is otherwise necessary or advisable or as MultiBus and/or Bus Operators deem necessary to carry out any and all business purposes related to the program or services being requested and/or in the promotion of other information, goods, and services that may be of interest to you, including, but not limited to, the following purposes: making a reservation; purchasing a ticket; obtaining ancillary services, including accommodating special service requests; accounting, billing and auditing; checking credit or other payment mechanisms; systems testing, maintenance and development; customer relations; sales and marketing; promotions for MultiBus and/or its affiliates goods and services and third party goods and services; statistical analysis; developing and tailoring current and future services; facilitating travel, including obtaining immigration, security, and customs clearance; complying with applicable laws, regulations, government requests, law enforcement requests, and/or valid court orders; providing data to third parties or governmental or law enforcement agencies to comply with, or assist in the development of, security, safety, or health measures for passengers, baggage or cargo, or to provide for the prevention or detection of criminal acts or the apprehension or prosecution of offenders; protecting the legal rights of MultiBus, Bus Operators, and/or their affiliates.